Terms of Service

Merchant Account Registration

To use our Services as a Merchant, you must:

• Be a registered business entity in Nigeria or have legal capacity to enter into this agreement
• Provide accurate, complete, and current business information during registration
• Complete our Know Your Customer (KYC) verification process
• Designate authorized users to access your Merchant account
• Maintain the security and confidentiality of your account credentials and API keys
• Notify us immediately of any unauthorized access to your account

Payment Processing Services

When using our payment processing services:

• You authorize us to process payments on your behalf from your customers
• You must accurately describe the goods or services being sold
• You are responsible for all customer service issues related to your products
• You must honor the prices and terms you communicate to customers
• You must not process fraudulent or unauthorized transactions
• You agree to accept payments through all channels supported by our POS terminals (cards, bank transfers, Debby wallets)

Fees and Settlements

• Transaction fees will be clearly communicated and may vary by payment channel
• Debby wallet transactions may have zero fees as communicated in our pricing
• Settlement to your bank account occurs according to your selected settlement frequency (hourly, daily, weekly, or monthly)
• We may adjust fees with 30 days' prior notice
• You are responsible for all taxes associated with your transactions
• Settlement may be delayed for security reviews or compliance requirements

Refunds and Chargebacks

• You are responsible for processing refunds to your customers when appropriate
• Refunds must be processed in a timely manner
• We may facilitate refund transactions through our platform
• You agree to assist in resolving any disputes or chargebacks
• We may deduct chargeback amounts from your settlement or require separate payment

POS Terminals

• POS terminals remain our property and are provided on a rental/caution fee basis
• You must maintain terminals in good working condition
• You are responsible for loss, theft, or damage to terminals
• You must return terminals if you terminate services or upon our request
• You must not tamper with, modify, or reverse-engineer the terminals

Customer Data and Privacy

• You may access customer transaction data for your business through our dashboard
• You must handle customer data in compliance with Nigerian data protection laws
• You must not share customer data with unauthorized third parties
• You are responsible for obtaining any necessary customer consents

API Usage and Integration

• If you integrate with our API, you must comply with our API documentation and guidelines
• You must keep your API keys secure and confidential
• You are responsible for all activity that occurs using your API credentials
• We may implement rate limits and usage restrictions on API access
• We may suspend API access for abuse or security concerns

Customer Account and Wallet

To use a Debby wallet or card, you must:

• Be at least 18 years old and have legal capacity to enter into this agreement
• Be registered by a Merchant who uses our Services
• Provide accurate personal information for wallet creation
• Complete identity verification (KYC) as required by Nigerian regulations
• Maintain the security of your PIN and account credentials
• Notify us immediately if your card is lost, stolen, or compromised

Wallet Funding and Balance

• You can fund your Debby wallet through bank transfers to your virtual account or card withdrawal at participating merchants
• Funds in your wallet are prepaid and stored value, not deposits
• Your wallet balance does not earn interest
• Card loading fees may apply when funding your wallet (typically 1.2% as disclosed)
• You are responsible for ensuring you have sufficient balance before making purchases
• We may set minimum and maximum wallet balance limits

Card Usage and Transactions

• Your Debby card can be used at participating merchant locations that accept our payment system
• Transactions require PIN authorization for security
• You may set transaction limits and tap-and-pay limits for added security
• All transactions are final once authorized by your PIN
• Transaction receipts will be provided via email if you have opted in
• We may decline transactions for insufficient funds, security concerns, or technical issues

Card Loss, Theft, or Unauthorized Use

• You must report lost or stolen cards immediately through our app or customer support
• We will block your card upon notification to prevent unauthorized use
• You are responsible for transactions made before you report the loss or theft
• We will investigate unauthorized transactions and may reverse them if fraud is confirmed
• Replacement cards may be issued subject to verification and applicable fees

Refunds and Disputes

• Refund requests must be directed to the merchant where the purchase was made
• We facilitate refund processing but do not control merchant refund policies
• Approved refunds will be credited back to your Debby wallet
• You may dispute transactions through our customer support within 30 days
• We will investigate disputes and work with merchants to resolve them

Wallet Closure and Balance Withdrawal

• You may close your wallet account at any time by contacting customer support
• Any remaining balance will be transferred to your linked bank account after identity verification
• We may close inactive wallets after providing notice as required by law
• We reserve the right to close accounts that violate these Terms

Identity Verification

• We may require you to provide identity documents (BVN, government ID, business registration)
• You must provide accurate and truthful information
• We may verify your information through third-party verification services
• We may request additional documentation at any time
• Failure to complete verification may result in account suspension or closure

Transaction Monitoring

• We monitor transactions for suspicious activity and fraud prevention
• We may flag, hold, or reverse suspicious transactions
• We may report suspicious activity to relevant authorities as required by law
• We may request additional information about specific transactions

Regulatory Compliance

You agree to comply with all applicable Nigerian laws and regulations, including but not limited to:

• Central Bank of Nigeria (CBN) regulations
• Nigeria Data Protection Regulation (NDPR)
• Economic and Financial Crimes Commission (EFCC) guidelines
• Tax laws and reporting requirements

Service Availability

While we strive for high availability, we do not guarantee that our Services will be uninterrupted, error-free, or completely secure. We may perform maintenance, updates, or experience technical difficulties that temporarily affect service availability.

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness of information
• Warranties that defects will be corrected
• Warranties regarding third-party services or integrations

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEBBY SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from service interruptions or technical failures
• Damages caused by third-party services or merchant actions
• Damages exceeding the fees you paid to us in the 12 months preceding the claim

Indemnification

You agree to indemnify, defend, and hold harmless Debby, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any laws or regulations
• Your violation of third-party rights
• Any disputes between you and your customers (for Merchants)

Termination by You

• Merchants may terminate their account by providing 30 days' written notice
• Customers may close their wallet accounts at any time
• You must settle all outstanding obligations before termination
• POS terminals must be returned in good condition

Termination by Debby

We may suspend or terminate your access to our Services:

• Immediately if you violate these Terms
• If we suspect fraudulent or illegal activity
• If required by law or regulatory authorities
• With 30 days' notice for convenience or business reasons
• If your account is inactive for an extended period

Effect of Termination

• Your access to our Services will cease immediately
• Outstanding balances will be settled according to our procedures
• You must return all Debby property (POS terminals, cards)
• Certain provisions of these Terms will survive termination (indemnification, liability limitations)
• We will retain your data as required by law and our retention policies

License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services solely for their intended purpose and in compliance with these Terms.

Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Reverse engineer or decompile our software
• Remove or alter any proprietary notices or labels
• Use our trademarks or branding without written permission
• Frame or mirror any part of our Services

Merchant Branding

If you are a Merchant, we may display your business name and logo in our platform, marketing materials, or customer-facing interfaces to indicate that you accept Debby payments.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Dispute Resolution Process

In the event of any dispute, controversy, or claim arising out of or relating to these Terms:

• You agree to first contact our customer support to attempt informal resolution
• If informal resolution fails, disputes may be escalated to mediation
• Either party may pursue legal action in Nigerian courts if mediation is unsuccessful

Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Lagos, Nigeria for the resolution of any disputes arising from these Terms or your use of our Services.

Time Limit for Claims

Any claim or cause of action arising from these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on our platform, constitute the entire agreement between you and Debby regarding the Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Debby.

Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms or delegate any of our obligations without restriction.

Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, wars, terrorism, riots, embargoes, government actions, or failures of third-party services.

Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version shall prevail.